Privacy Policy

Privacy Policy and GDPR Statement for The Umrah Guide App

The Umrah Guide App (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy and GDPR Statement explains how we collect, use, and disclose data when you use our mobile application (the “App”). By using the App, you consent to the practices described in this policy.

1. Data We Collect

We collect personal and non-personal information from you and your device to provide and improve the App’s services. The types of data we may collect include:

  • Account Information: data you provide when creating or using an account, such as your name and email address.
  • Usage Data: information about how you use the App, including pages visited, features accessed, time spent on pages, and other in-app activity.
  • Device and Technical Data: information automatically collected by the App, such as device type, operating system, unique device identifier, IP address, and crash/error data.
  • Location Data: if you grant permission, the App may access your device’s location to provide location-based services (see Location Data Use).
  • Cookies and Tracking Data: data collected through cookies and similar technologies (see Cookie Usage).

2. Purpose of Data Use

We use the data we collect for the following purposes:

  • App Functionality: to operate, maintain, and improve the App and its features.
  • Personalization: to personalize and enhance your experience in the App based on your preferences and usage.
  • Communication: to communicate with you, including sending you updates, notifications, and responding to your inquiries.
  • Security and Fraud Prevention: to detect and prevent security incidents, unauthorized access, or fraud, and to ensure the integrity of our services.
  • Analytics and Improvement: to analyze usage patterns and feedback, so we can improve the App’s content and functionality.
  • Legal Compliance: to comply with applicable laws and legal obligations, including enforcing our rights or complying with governmental requests.

3. Legal Basis under GDPR

If you are located in the European Union (EU) or European Economic Area (EEA), we process your personal data under the following legal bases:

  • Consent (Art. 6(1)(a)): when you have given clear consent for us to process your personal data for specific purposes, such as for marketing or optional features.
  • Contractual Necessity (Art. 6(1)(b)): when processing is necessary to perform our agreement with you, such as providing the App’s services you requested or managing your account.
  • Legal Obligation (Art. 6(1)(c)): when we need to process your data to comply with legal obligations, such as tax or regulatory requirements.
  • Legitimate Interests (Art. 6(1)(f)): when processing is necessary for our legitimate interests, such as improving our App, ensuring security, and protecting our rights, provided that such interests do not override your privacy rights.

We ensure that any processing of your personal data is limited to the minimum required and carried out in accordance with applicable privacy laws.

4. Data Retention Policy

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Our retention practices include:

  • Account and Profile Data: retained for the duration of your account’s existence and any period thereafter as needed for backup, archival, or legal purposes.
  • Usage and Log Data: retained for a limited time to analyze usage trends and troubleshoot issues, typically for no more than two years.
  • Transaction or Payment Data: retained as long as required for financial recordkeeping and legal obligations (e.g., accounting or tax requirements).
  • Communications and Support Data: retained to facilitate communications and support, generally for up to one year unless retention is needed for legal or business reasons.

Once your data is no longer needed for the purposes described above or required by law, we will securely delete or anonymize it.

5. User Rights under GDPR

If you are an EU/EEA resident, the GDPR provides you with certain rights regarding your personal data. You may have the right to:

  • Access: request a copy of the personal data we hold about you.
  • Rectification: request correction of any inaccurate or incomplete data.
  • Erasure (Right to be Forgotten): request deletion of your personal data when it is no longer necessary or if you withdraw consent, subject to our legal obligations.
  • Restriction of Processing: request that we limit the processing of your personal data under certain circumstances.
  • Data Portability: request to receive your personal data in a structured, commonly used, and machine-readable format, or to have it transmitted to another controller.
  • Objection: object to our processing of your personal data, including for direct marketing or based on legitimate interests.
  • Withdraw Consent: withdraw any consent you have provided for processing your data at any time.
  • Complaint: lodge a complaint with your local data protection supervisory authority if you believe we have infringed on your rights.

To exercise any of these rights, please contact us using the information in the Contact section below. We will respond to your request in accordance with applicable law.

6. Data Sharing and Processors

We may share your personal data with third-party service providers who process data on our behalf, such as hosting providers, analytics providers, email service providers, and customer support platforms. We ensure that such processors are bound by data protection obligations, including GDPR compliance where applicable, and that they only process data according to our instructions.

We do not sell or lease your personal data to other parties. We may disclose your information to government or law enforcement authorities if required by law or if we believe such action is necessary to comply with legal processes, to protect our rights, or to ensure user safety.

7. Cookie Usage

Our website (and in some cases the App) uses cookies and similar tracking technologies to improve your experience and provide website functionality. A cookie is a small text file placed on your device. We use cookies for purposes such as:

  • Essential Cookies: to enable basic functions like page navigation and access to secure areas of the site.
  • Analytics and Performance Cookies: to collect information about how users use the App or website, which helps us improve performance and user experience.

You can control or disable cookies through your browser settings or device preferences. Note that disabling cookies may affect the functionality of the App or prevent certain features from working correctly.

8. Location Data Use

The Umrah Guide App may request permission to access your device’s location data. If granted, we use this information to provide location-based features, such as indicating the direction to important religious sites or tailoring content based on your location. Your location data is used solely to enhance the App experience and is not shared with third parties for marketing. You can disable location services for the App at any time in your device settings; however, some features may be limited or may not function properly without location access.

9. Contact Information for Privacy Concerns

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:

  • Email: privacy@umrah.guide
  • Mailing Address: Umrah Guide App, P.O. Box 12345, Oslo, Norway

We will respond to your inquiries in accordance with applicable data protection laws. You also have the right to contact your local data protection authority if you have concerns about how we handle your personal data.

10. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will post the updated policy on this page with a revised effective date. If the changes are significant, we will provide additional notice (for example, through the App or via email). We encourage you to review this policy periodically. Your continued use of the App after any updates indicates your acceptance of the revised policy.